Staff stated we could go in our second booked cabin PERFECT PEACE on the 26th instead of the 27th which was good. This cabin wasn't what we wanted as it had a table tennis table in and we wanted a pool table.
We had brought our own firewood and resort staff gave us a few bundles too. They gave us another cabin called IN THE PINES This cabin was much better in relation to the fact that we had hot running water and heating. We arrived back prior to the office closing at 17.00hrs and the power was back on. We had to leave for the day as we needed to try and enjoy activities away from the cabin. I fully understand that the area had really low temperatures but they were expected so why wasn't the cabin checked out with water, wood and lighting available for these emergencies. We complained at the office in the morning and the power had gone off in the area. The cabin was dark and freezing and we couldn't have a shower. It wasn't an enjoyable start of our holidays and wasn't a good way for my 13 year old daughter to say hello to the USA. We had to sleep with layers of clothing on to keep warm and we struggled to sleep through the night. I don't know why the heating and cabin wasn't checked prior to our arrival. We arrived after 6pm when the office closed at 5pm. We had a maintenance guy visit in the evening on our arrival who stated that there was nothing they could do. I started to mess around with the thermostat and the owner could see what I was doing and could see that the heating wasn't working as the thermostat and heating was controlled via WiFi. Upon our arrival the cabin was freezing, the temperatures were -13/-15C, we had running water, no wood for the log burning fire and no electric fires. We had cabin WHISPERING PINES from the 23rd Dec to the 27th. We had booked x2 different cabins over a 9 day period over Christmas upto to New Year. I was waiting for a reply from natural retreats/brothers cove from a feedback email I had received before I wrote this review but I'm still waiting. Hilton Hawaiian Village Waikiki Beach Resort.Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Riverwoods Home Furnishings.Hotels near Mountain Brothers General Store.Hotels near Unforgettable View Country Inn & Spa.
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